Contact Us

If you need assistance while using letslucky-aussie.com or have questions about the information published on Lets Lucky, you can contact the Lets Lucky support and information team through the secure contact form below. Please provide your full name, a valid email address or messenger contact, and a clear description of your question or issue so that we can route your request to the appropriate department (support, general information, press, sales, or HR) and respond efficiently.

We generally aim to reply to all enquiries within one business day, although response times may vary depending on the volume and complexity of requests. For operational matters related to your Lets Lucky player account or casino services, you can also reach the operator directly at [email protected]. For general questions about content on Lets Lucky or website feedback, you may use [email protected]. Please note that Lets Lucky is operated by Hollycorn N.V., registered in Curaçao under company number 144359 and licensed by Antillephone N.V. under licence 8048/JAZ2019-015, and it offers online gambling services to Australian residents from an offshore jurisdiction (grey-market, not licensed by Australian regulators).

By submitting this form, you acknowledge that: (i) your message may be forwarded to the relevant team within the Lets Lucky / Hollycorn N.V. group for the sole purpose of handling your request; (ii) email communication is not an instant support channel, and urgent issues such as suspected unauthorised account access or responsible gambling concerns should be escalated directly to [email protected]; and (iii) Lets Lucky is an informational project related to letslucky-aussie.com and does not itself process deposits, withdrawals, or player funds. For any disputes about gambling transactions or game outcomes, you must contact the operator's support first and, if necessary, follow the dispute procedures described on letslucky-aussie.com and under Curaçao licence 8048/JAZ2019-015. Gambling services provided to Australian residents are offered on a cross-border basis and are not regulated or endorsed by Australian authorities; player protections may therefore be lower than under locally licensed regimes. Do not use this contact form to submit sensitive financial data (such as full payment card numbers or banking PINs).